At bcimarket.com, we believe that customer satisfaction is the key; therefore we stand behind all products bought at our site.
If you are delivered a product which is not as per the specifications on our website i.e.
- wrong size,
- wrong color,
- wrong quantity,
- damaged, Or
- Significantly different from the description given by the merchant
Note: Apart from above mentioned reason, returns shall be not accepted in any other case.
You are completely protected. Uso Uno offers a 03 day return guarantee for all such items unless mentioned otherwise at the point of sale.
We will also not be able to accept the return if product
- Is used/worn or altered.
- Exhibits physical damage to the box or to the product.
- Is returned without original packaging and accessories.
- If return request is lodged after 03 days from date of delivery.
What to do if I want Refund?
Drop an email at firstname.lastname@example.org within 03 days from date of delivery.
Do you provide a pick up from the doorstep in case I want to return a product?
What is the return procedure if I have received a Defective/Damaged /Wrong product?
In case if you have received a damaged / defective/ wrong product from our side then please register a complaint within 03 days of delivery to start the refund/replacement of your product.
What are the time lines provided for the Refund?
In case of a Refund request, the same would be processed within 7 to 10 business days after our Verification team has certified the refund.
What is the Payment Mode for Refund?
The refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,
2. Refund Policy
The order may be cancelled before shipment due to any of the following reasons:
- The specific product/model is out of Stock.
- The order could not be shipped within the specified timeline.
- On customers request.
- The shipping address is not serviceable.
- Any other reason beyond the control of merchants.
The orders may be cancelled post shipment and delivery due to any of the following reasons:
- Established defect in the product which the seller is not able to either replace or repair.
- Correct product could not be delivered.
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- Customer refused to take the delivery.
- Products damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
- The refund shall be processed only after the product is shipped back and received by merchant.
- The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
- Any charges levied as tax is not eligible for refund.
Note: Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.
A refund can be refused if the following conditions are met.
- The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.
- The product is returned beyond the required return date or you have not informed us about the concern during the stipulated period.
- The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
- Any other product which Uso Uno deems fit from time to time.
- bcimarket.com is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.