1. Return Eligibility

We offer a 7-Day Easy Return window from the date of successful delivery, exclusively under the following circumstances:

• You received a wrong product.
• You received a damaged product.
• The product has a verified manufacturing defect.
• An item or accessory is missing from your order.

Note: Returns requested for reasons other than those specified above may not be accepted.

2. Cases Where Returns Are Not Accepted

For hygiene, operational, and fraud-prevention reasons, returns or refunds will NOT be accepted in the following situations:

• Change of mind after purchase or product no longer required.
• Order placed by mistake or incorrect product/variant selected by the customer.
• Minor color, texture, or appearance differences due to screen settings or photography lighting.
• Damage caused after delivery due to misuse, negligence, or improper handling.
• Product has been used, washed, altered, or modified in any way.
• Product returned without original packaging, boxes, tags, labels, manuals, or accessories.
• Return request submitted after 7 days of delivery.
• Customer refuses delivery after dispatch.

3. Mandatory Unboxing Video

Important: To protect both our customers and our business from fraudulent claims, an uninterrupted unboxing video is mandatory for claims involving damaged, wrong, or missing items.

The video must fulfill the following requirements:

• Start before opening the outer courier packaging/seal.
• Clearly display the shipping label and tracking/AWB details.
• Continue seamlessly without cuts, pauses, or edits until the product is fully unpacked and inspected.

Claims submitted without a valid unboxing video may be declined.

4. Return Request Process

To initiate a return request, please contact our support team within 7 days of delivery with the following details:

• Order Number
• Full Name & Registered Mobile Number
• Reason for Return
• Clear Photos of the Product & Outer Packaging
• Unboxing Video (mandatory for damage/missing claims)

5. Product Inspection

Once the returned product reaches our warehouse, it will undergo a strict quality inspection by our verification team.

BCI Market reserves the right to approve or reject any return/refund request based on the physical state of the returned item. If the returned product does not match the eligibility criteria, the claim will be declined, and the item will be sent back to the customer at their expense.

6. Return Shipping Charges

• For Approved Genuine Claims: (Wrong item, damaged product, manufacturing defect, or missing item) — BCI Market will bear all return shipping charges.
• For Exceptional Non-Policy Returns: If a return is accepted at our sole discretion for any other reason, the customer will be responsible for the return logistics costs.

7. Refund Policy

Upon successful inspection and approval of the returned item, refunds will be initiated within 5–7 Business Days.

Refund Methods:

• Prepaid Orders: Refunded directly to the original payment method (Bank Account, UPI, Credit/Debit Card).
• Cash on Delivery (COD) Orders: Refunded via Bank Transfer / UPI transfer (bank details will be requested after return approval).

Note: Processing times may vary slightly depending on your bank or payment provider.

8. Replacement Policy

Subject to stock availability, BCI Market may offer a free replacement for eligible return requests instead of a monetary refund. If a replacement is unavailable, a full refund will be processed.

9. Partial COD Orders

For orders placed using Partial Cash on Delivery:

• The advance deposit is collected to reserve inventory and initiate dispatch/logistics processing.
• If a customer refuses delivery after dispatch or provides incorrect delivery details resulting in Return-to-Origin (RTO), the advance amount may be retained to cover logistics and operational costs, as permitted by law.
• Eligible product defect claims (damage, wrong item, defect) remain fully covered under this policy.

10. Fraud Prevention

To ensure fair operations, BCI Market strictly monitors abuse and reserves the right to refuse services or return requests involving:

• Repeated or false claims.
• Manipulated, fake, or edited video/photo evidence.
• Intentional product tampering or damage.
• Suspicious ordering patterns or return policy abuse.

Accounts engaged in fraudulent practices will be blacklisted from future Cash on Delivery (COD) services and promotional offers.

11. Customer Responsibility

Customers are requested to:

• Provide accurate shipping address and contact information during checkout.
• Inspect the shipment immediately upon delivery before sign-off.
• Report issues within the specified 7-day period.
• Retain the product in unused condition with all original packaging intact until the claim is completely resolved.

12. Contact Us & Business Details